On October 1, The City of San Marcos launched its mobile civic engagement application called SMTX Connect.
SMTX Connect is a way for San Marcos citizens to access city services as well as notify the community about problems and issues in the city that they believe should be addressed.
The City of San Marcos’ Communications Specialists Trey Hatt explains what residents can use the mobile app for,
It actually allows people to, with their smartphone, to take pictures and geotag things like potholes or stray animals or graffiti and forward them directly to the appropriate department that can address the issue and take corrective action.
The app then provides feedback to the residents who sent in the request for action and provides updates on the process of what the city is doing to address the issue.
Hatt further explains the details of SMTX Connect,
“Something else that I like about SMTX Connect is that is has a translation service, so language does not have to be a barrier for communicating with the city. It translates whatever your language you have your phone set for, from that to english, then back to whatever you have your phone set for for the responses.”
San Marcos citizens can access the app from Blackberry, Apple and Android devices. Residents can also report issues by using their computers, sending the city text messages, or calling a toll free number.
For more information on SMTX Connect, visit the city of San Marcos’ website.
Ashlyn Bellamy, KTSW News.
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