The San Marcos utility office has been receiving complaints of scam in which an individual claiming to work for the city calls residents and threatens them that if they don’t pay their bill immediately their services will be disconnected. Utility billing manager Ernest Cavazos says that people should be aware of the situation and that they work in a different way before disconnecting anyone’s services.
“We will place a courtesy call but it’s an automated phone call, it’s not a person, so it’s gonna come through the computer system. If you haven’t paid by your due date, then we do generate a notice letting you know that you’re delinquent and we mail that out to you. You should get that 18 days after billing or on the 19th day that will be issued. But that’s really how we handle the process,” says Cavazos.
“None of my staff will place a call to anybody letting them know that they’re delinquent and we’re disconnecting you today, we don’t do that.”
– Ernest Cavazos
San Marcos police is aware of the scam phone calls. City officials encourage anyone who receive a call like these to disregard the caller and notify either the police department or the utility office.
Isamar Terrazas, KTSW News
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